Pod troubleshooting - how to get the best from your pods!

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Once you receive your Pact Pods, you’ll need to make sure your NespressoⓇ machine is prepped and ready to go. Before you pop your pod into the machine, make sure you tick-off the following steps:

The pod collection basket is empty.
The water level is topped up.
Your machine has been purged - we find that running water through the machine can help with usability.
Use filtered water where possible. If you live in a limestone area, we recommend you descale your machine regularly using your machine manufacturer’s instructions.
If your pods are being a little cheeky, you can also try:

Wiggling the handle gently. With some machines, we’ve found that easing the lever down allows the pod to fall into place, which in turn improves the pierce and pour.
Letting it flow. You might find that our pods pour slower than you’re used to, but don’t worry, the slower pour allows for better extraction.
Want to see it for yourself? We prepared a video (https://vimeo.com/159338644) to help you along.

Having issues? Here are some recommendations....

I hear a clicking noise when the machine closes:

Rather than requiring the needle to pierce the plastic at the back of the pod to create a flow of water, they use the needles in an entirely new way. There are six little openings at the base of each plastic casing*. They start off sealed (preserving the freshness and flavour), but pop open with the force of the needles when you close your machine. This allows for a more balanced extraction.

*You’ll notice that these flaps make a clicking noise when they open. It’s nothing to worry about, just the sound of your lovely coffee brewing.

My machine was pouring, but then stopped and the lights started blinking. What's happened?

There are three things that could lead to this happening:

The pod collection basket is full. If so, simply empty it.
The water level might need to be topped up.
Occasionally, after preparing a few coffees in a short space of time, your machine may go into calibration mode. This is to let the machine cool down so the next coffee can be extracted at the perfect temperature. After a few minutes the blinking will stop and the machine will be ready to make another coffee.

Do particular NespressoⓇ machines work better than others?
Our pods are designed to be NespressoⓇ-compatible, however, during our testing, we noticed occasional difficulties with specific models (Expert or Prodigio).

Some grinds went into the cup at the beginning, why is that?
In order to perfect the extraction - and ultimately the flavour - of Pact Pods, we had to find just the right size to grind the beans. Sometimes the grinder we use leaves a small amount of very fine particles that can get through the filter plate in your pod machine.

My pod ruptured, what should I do now?
Capsules expand when they come into contact with hot water under high pressure. In rare cases, this can separate the foil from the pod. If this happens, we recommend you run your machine a couple of times without a pod in it. This will help clear any coffee grinds away. If you experience this problem persistently, please get in touch with one of our Customer Champions.

My machine is overheating, how do I cool it down?
After preparing a few coffees in a short space of time, your machine may occasionally go into calibration mode with flashing lights. This is to let the machine cool down so your next coffee extracts at the perfect temperature. After a few minutes the blinking will stop and the machine will be ready to make another coffee.

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