The reactivation link you sent me via email isn’t working, what do I do?



If you’ve received an email with a lovely little offer upon reactivation, we recommend you click the link in the email before you reactivate your account, otherwise the offer won’t apply.

If you’ve clicked the link and it’s still not working, you can Submit a request or call 020 3095 3975 9:00am - 5:00pm Monday to Sunday and our Customer Champions will follow up with you!

Have more questions? Submit a request