If you’re struggling to log in, it’s likely going to be one of three things – you’ve forgotten your password, it’s the wrong email address, or you haven't claimed your account yet.
Forgotten Password
If you have forgotten your password, click the 'Forgot your password?' button on the login page and we’ll email you a link to reset it.
Wrong email address
If you haven’t received the email within 10 minutes and it's not in your junk or spam folders, it may be that we have a different email registered for you. Please also check for any accidental spaces in your email. If you've entered a space after your email address by mistake, it counts as a character.
Reach our to our team here and we'll help get you logged back in.
Claim your account
If you're logging into your account for the first time, you'll need to claim your account first. To do this, check your inbox for an email from us and click on the link provided to claim your profile. Once you've done that, you'll be able to log in as normal.