If you’re struggling to log in, it’s likely going to be one of two things – you’ve forgotten your password or it’s the wrong email address.
If you have forgotten your password, click the “Forgot your password?” button on the log in page and we’ll email you a link to reset it.
Wrong email address
If you haven’t received the email within 10 minutes and it's not in your junk or spam folders, it may be that we have a different email registered for you. Contact our Customer Champions at firstname.lastname@example.org and they’ll help get you logged back in.