What if I make a mistake with my order?

If you've made a mistake with your order - whether it be purchasing the wrong grind size or entering the wrong address - please reach out to our team at ahoy@pactcoffee.com as soon as possible.

As our Roastery team process your orders so efficiently to ship on the same working day, we aren't able to guarantee that we'll be able to intervene before your order has been shipped.

If we aren't able to cancel it in time, we won't be able to replace it for free but we'd be happy to offer you a replacement order with a 50% discount as a gesture of goodwill.