General
Seasonal Promotions
How Pact works
- Why is Pact a subscription?
- What is Direct Trade?
- How much does your coffee cost?
- What delivery service do you use?
- Do you ship internationally?
- What are your terms and conditions?
My Account
- How do I change my Plan?
- How do I add a new Plan?
- How do I pause my Plan?
- How do I cancel my Plan?
- How do I switch from caffeinated to decaffeinated coffee on my Plan?
- How do I choose another coffee?
Waterloo Teas
- What's the best before on the tea?
- Is your tea Fairtrade certified/Direct Trade?
- Will the tea deliveries fit through the letterbox?
- I don’t like the taste of the tea I received, what do I do?
- Do your teas contain any additives or sweeteners? What’s the calorie content?
- How many cups will I get from one bag?
Billing/Order queries
- Where is my order?
- I’m having issues with my bank card, why?
- Why have I been charged an extra £1?
- Can I get a receipt for my delivery?
- How do I know that my payment information is safe?
- How will you charge me for this order?