General
How Pact works
- Why is Pact a subscription?
- What is Direct Trade?
- How much does your coffee cost?
- What delivery service do you use?
- Do you ship internationally?
- What are your terms and conditions?
My Account
- How do I add a new Plan?
- How do I change my Plan?
- How do I amend my preferences?
- What's the latest I can make changes to my order and account?
- What's the cut off time for same day dispatch?
- How do I get the same coffee each time?
Billing Queries
- Where is my order?
- I’m having issues with my bank card, why?
- SCA - Strong Customer Authentication
- How do I know that my payment information is safe?
- Why have I been charged an extra £1?
- How will you charge me for this order?