General

Seasonal Promotions

• How do I redeem a Gift Voucher?
• How do I buy a Pact Coffee Gift Voucher?

How Pact works

• Why is Pact a subscription?
• What is Direct Trade?
• How much does your coffee cost?
• What delivery service do you use?
• Do you ship internationally?
• What are your terms and conditions?

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My Account

• How do I add a new Plan?
• How do I change my Plan?
• How do I amend my preferences?
• What's the latest I can make changes to my order and account?
• What's the cut off time for same day dispatch?
• How do I get the same coffee each time?

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Billing Queries

• I’m having issues with my bank card, why?
• SCA - Strong Customer Authentication
• How do I know that my payment information is safe?
• How will you charge me for this order?
• Can I get a receipt for my delivery?
• What happens once I confirm and pay for my order?

Troubleshooting

• My account is giving me problems, why?
• Why isn’t my email and/or password being recognised?
• It says "something went wrong with my order" on my Account Page, what’s happened?
• The reactivation link you sent me via email isn’t working, what do I do?
• The voucher I have isn’t recognised, why?

Other bits and bobs

• I would like to contact other departments within Pact, how do I do this?
• Where can I buy more V60 filters?