If you’re a regular customer and your payment has been declined, there could be several reasons for this:
• Your card details have changed.
• We haven’t been able to charge you the full cost of the order.
• Your bank has rejected the payment.
If your payment declines, we’ll email you and we will attempt payment again twice a day until the payment succeeds. After 30 days, if we still haven’t been able to process payment, we’ll cancel your account.
If you have any questions or need any help with payments, please contact our Customer Champions at: firstname.lastname@example.org