If a scheduled payment doesn’t go through, it’s usually due to an expired card or a simple bank update.
When this happens, we’ll send you an email immediately, so you can check your details and avoid any delay with your next coffee.
What happens next?
To spare you the the trouble, our system will automatically attempt the payment again twice a day.
If we still haven't been able to process the order after 30 days, we’ll pause your plan to stop the payment requests.
How to get back on track
You can update your card at any time in the 'Account Details' area of your account. Once this is updated, we'll do the rest to make sure your next coffee arrives on time.
If you have questions about a specific transaction or need a hand with your account, please reach out to our team at ahoy@pactcoffee.com