If you're having difficulty accessing your account, it’s usually a quick fix. Here's how to resolve the most common hurdles:
Resetting your password
If you can't recall your password, select 'Forgot your password?' on the login page. We’ll immediately email you a secure link to create a new one.
Checking your email address
If the reset email hasn't arrived within 10 minutes (and isn't in your spam folder), it may be that we have a different address on file.
A quick tip: our system is precise – even a stray space at the end of your email address counts as a character and can prevent a match. It looks for your details entered exactly as they were when you joined.
Activating your account
If this is your first time visiting us since signing up, you may just need to activate your profile.
Check your email inbox for your welcome email and click the activation link to set your password and open your account.
Still no luck?
If you’re still locked out, drop us a note on ahoy@pactcoffee.com – we’ll get you back to managing your coffee as quickly as possible.