If you’re having trouble using a promo code or gift voucher, there could be a few reasons for this.
Gift vouchers
Check to see if you’ve used a number '0' instead of the letter 'O', or if you have accidentally entered a space anywhere - this is the most common issue.
Please note that gift vouchers have an expiry date and are only applicable for subscriptions and not store purchases.
Promo codes
Some Pact promo codes have an expiry date and/or are only eligible for certain customers (e.g. new customers). Please check T&Cs on how you can redeem your promo code.
Existing customers
Make sure you're logged into your Pact account.
If you have any issues, please contact our team here with your voucher/promo code, full name, and postcode, and we will be happy to help.