If your code isn't applying as expected, it’s usually down to a small technical detail. Here's a quick checklist to help you get your order moving:
Check the characters
Most issues are simply a matter of a stray space or a character mix-up. See if there are spaces before or after your code, and double-check if a '0' (zero) might actually be an 'O' (letter).
Verify the terms
Please check that:
The date is valid. Some codes have an expiry date.
The account matches. Some promo codes are reserved for new customers joining Pact for the first time.
The product is eligible. Vouchers are designed for coffee subscriptions rather than equipment in our shop.
Logged in?
If you're an existing customer, you just need to log into your account before applying the code.
Still having trouble?
If everything looks correct but the code still won't work, please get in touch with us on ahoy@pactcoffee.com
Please send us the code, your full name, and your postcode – we’ll look into it and get your coffee on its way.