What if I don’t like my coffee?

  • Updated

Our menu is seasonal and rotating, reflecting the freshest harvests of the growers that we partner with on a long-term basis. 

The natural flavours in speciality coffee range from the rich and chocolatey to bright, vibrant, and full of blackcurrant – and plenty in between. 

As coffee is a matter of personal taste, we know that not every bag will be the choice of every drinker.

So if you try a new coffee and find it isn't to your taste, we’ll send you an alternative to try – free of charge. We call this the Pact Promise.

How it works 

If your first experience with a specific coffee isn't what you expected, drop us a note on ahoy@pactcoffee.com 

We’ll share our knowledge to help you identify the profiles you’ll truly relish. We’ll then send a choice alternative that better aligns with your preferences.

Fine-tuning your brew 

Sometimes, the coffee is great but the brewing needs a slight adjustment. 

If you’re looking to fine-tune your technique, our team can offer honest, simple advice on your setup, or you can explore our Brew Guides for a deeper look at the perfect pour.