To deliver your coffee at its peak, we roast to order. This means you’ll receive your coffee days within roasting, but it also means we can’t accept returns or exchanges on beans or ground coffee.
If a bag hasn't lived up to your expectations, please visit our Pact Promise page. We’re committed to making sure you find a coffee you relish.
Brewing equipment
We accept returns on all unused and unopened hardware in its original packaging.
Just reach out to our team within 14 days of delivery, and we’ll guide you through the return process.
Please note that once equipment has been used, we are unable to accept its return.
If you’ve made a mistake or changed your mind
We move quickly to get your coffee dispatched on the same working day, so we can’t always intervene before a bag is roasted and shipped.
If you’ve spotted an error in your address or grind size, please contact us immediately.
If it’s already on its way, we can’t offer a free replacement, but we’ll always do our best to find a fair solution to help you brew the perfect cup.
Faulty or damaged hardware
If your equipment arrives damaged or develops a fault, we’ll make it right.
Please contact our team with a brief video of the fault or a photo of the damage. We’ll investigate and get you back to brewing as soon as possible.
For Sage machines
If you are experiencing an issue with a Sage machine, please reach out to us. We work closely with Sage to provide the right support for your machine.
Please note: we do not refund return postage fees.