If you've changed your mind about your order, please reach out to our team here as soon as possible so we can attempt to cancel your order before our team has processed it.
As our roastery team ship on the same working day as roasting, and our working hours are Monday to Friday, we can't guarantee that we'll be able to intervene before your order has been shipped.
If we aren't able to cancel it in time, you have the right to cancel your order within 14 days of receiving your goods, even if they're not faulty. If you let us know within this period, you'll have another 14 days to return the goods. We'll issue your refund within 14 days of receiving the returned items.
We accept returns and exchanges on unused pods and products from our shop that aren't fresh coffee, such as equipment. Please get in touch with our team who will guide you through the equipment return process, and have a look at our Returns FAQ.
Please note, we don't refund return postage fees.