What if I make a mistake with my order?

  • Updated

If you've made a mistake with your order - whether it be purchasing the wrong grind size or entering the wrong address - please reach out to our team at  as soon as possible.

As our Roastery team processes your orders so efficiently to ship on the same working day, we aren't able to guarantee that we'll be able to intervene before your order has been shipped.

If we aren't able to cancel it in time, we won't be able to replace it for free but depending on what your order contained, we might be able to offer you a discounted replacement order as a gesture of goodwill.