Frequently Asked Questions
Top 10 Queries
How do I change the coffee on my Plan?
Which machines are Pact pods compatible with?
What is Direct Trade?
What is speciality coffee?
What if I don’t like my coffee?
Recycling information
Account
Editing your Plan and account details
Rescheduling your next Plan order
Changing a coffee on your Plan
Pausing your Plan
Rating your coffees
Creating a Pact Plan
Coffee
Can I have the same coffee for every order on my Plan?
Coffee flavours and tasting notes
What is Direct Trade?
100% Arabica
Decaf coffee
Coffee certifications
General
Pact Plans & Pods
How do Pact Plans work?
Can I have the same coffee for every order on my Plan?
The Pact Promise
Grind size on Pact Plans
Our Pact pods
Pact pods machine compatibility