Frequently Asked Questions
Account & Billing
Can't login to your account?
Having payment issues?
Need to update your payment card details?
Understanding your account area
Want another receipt?
Delivery & Returns
Can I cancel my store order once it's been placed?
Delivery
International shipping
Returns
What if I don’t like my coffee?
What if I make a mistake with my order?
Coffee Subscriptions
Can I change my details after placing my first coffee subscription order?
Can I add an extra item to my coffee plan?
Can I have the same coffee for every order on my plan?
Can I rate my coffees?
How can I change the coffee on my upcoming order?
How can I pause my plan?
All About Coffee
Coffee A-Z guide
Coffee flavours and tasting notes
How is your decaf coffee processed?
How long does coffee stay fresh for?
How should I store my coffee?
How dark is out dark roast?
Coffee Pods
How do I recycle my coffee pods?
What flavours of coffee pods are available?
Which machines are Pact coffee pods compatible with?
Ethics & Recycling
How do I recycle my coffee bags?
How do I recycle my coffee pods?
Sustainability, traceability and transparency
What does Certified B Corp mean?
What is Direct Trade?
Why isn't Pact Fairtrade certified?
Vouchers & Offers
Interested in our famous Hario V60 kit?
Lucky recipient of a gift voucher?
Refer a friend
Voucher not working at check-out?
Want to redeem a voucher?