Frequently Asked Questions
Account & Billing
Can't log in to your account?
Having payment issues?
Need to update your payment card details?
Understanding your account area
Need a copy of your receipt?
Delivery & Returns
Can I cancel my store order once it's been placed?
Delivery
UK & BFPO shipping
Returns
What if I make a mistake with my order?
Coffee Subscriptions
Can I change my details after placing my first order?
Can I add an extra item to my coffee plan?
Can I rate my coffees?
Can I change the coffee on my upcoming order?
How can I pause my plan?
How can I reschedule my upcoming coffee order?
All About Coffee
Coffee A-Z guide
Coffee flavours and tasting notes
How is your decaf coffee processed?
How long does coffee stay fresh for?
How dark is our dark roast?
Coffee Pods
Ethics & Recycling
How do I recycle my coffee bags?
How do I recycle my coffee pods?
What does 'B Corp' mean?
Why isn't Pact Fairtrade certified?
Vouchers & Offers
What's the Hario V60 Brew Kit?
How to redeem a gift voucher
Refer a friend
Voucher not working at check-out?
Want to redeem a voucher?