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Pact Coffee

Frequently Asked Questions

Top 10 Queries

How do I change the coffee on my Plan?
Which machines are Pact pods compatible with?
What is Direct Trade?
What is speciality coffee?
What if I don’t like my coffee?
Recycling information

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Account

Editing your Plan and account details
Rescheduling your next Plan order
Changing a coffee on your Plan
Pausing your Plan
Rating your coffees
Creating a Pact Plan

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Coffee

Can I have the same coffee for every order on my Plan?
Coffee flavours and tasting notes
What is Direct Trade?
100% Arabica
Decaf coffee
Coffee certifications

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General

Returns
Delivery
How Pact Plans work
International shipping
Refer a friend
Our impact

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Pact Plans & Pods

How do Pact Plans work?
Can I have the same coffee for every order on my Plan?
The Pact Promise
Grind size on Pact Plans
Our Pact pods
Pact pods machine compatibility

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Troubleshooting

Can I cancel my order once it's been placed?
What if I make a mistake with my order?
Login problems
Payment issues
What if I don’t like my coffee?
Voucher not recognised
Pact Coffee