Frequently Asked Questions
Account & Billing
Can't log in to your account?
Having payment issues?
Need to update your payment card details?
Understanding your account area
Need a copy of your receipt?
Delivery & Returns
Can I cancel my store order once it's been placed?
Delivery
UK & BFPO shipping
Returns
What if I make a mistake with my order?
Coffee Subscriptions
Can I change my details after placing my first order?
Can I add an extra item to my coffee plan?
Can I rate my coffees?
Can I change the coffee on my upcoming order?
How can I pause my plan?
How can I reschedule my upcoming coffee order?
Advent Calendars
Can I return my advent calendar?
Dispatch dates for Advent Calendars
Ground or Wholebean?
How fresh is the coffee?
How many coffees are in the advent calendar?
How much is in each sachet?
All About Coffee
Coffee A-Z guide
Coffee flavours and tasting notes
How is your decaf coffee processed?
How long does coffee stay fresh for?
How dark is our dark roast?
Coffee Pods
Ethics & Recycling
How do I recycle my coffee bags?
How do I recycle my coffee pods?
What does 'B Corp' mean?
Why isn't Pact Fairtrade certified?
Vouchers & Offers
What's the Hario V60 Brew Kit?
How to redeem a gift voucher
Refer a friend
Voucher not working at check-out?
Want to redeem a voucher?